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CASE-2026-000172

Créé le : 19/07/2026 à 13:48 Dernière activité : 19/07/2026 à 13:48
Ouvert Specialist preparation

Synthèse technique

Vue rapide avant lecture détaillée

Faits client

• Does not start

• yes

Informations complémentaires

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Contrôles déjà effectués

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Interventions récentes

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Recherche technique externe

Non exécutée

Le module de recherche web n’est pas encore connecté à ce dossier. Cette zone est prête à recevoir les résultats.

Faits confirmés

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Hypothèses

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Sources

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Plan de contrôle

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Client

Nom : —

Téléphone : —

Langue : en

Canal : phone

Équipement

Constructeur : Yamaha

Modèle : F90

Type : Outboard engine

N° série : —

Identification : Provisoire / confiance faible

État du dossier

Statut : Ouvert

Étape : Specialist preparation

Conversation : Interrupted

Handover : Rappel demandé

Spécialiste : —

Symptômes

• Does not start

Conversation

Les événements internes de diagnostic sont masqués.
Client
I have a Yamaha F90. The starter cranks the engine, but it does not start.
19/07/2026 à 13:48 | phone
GENNGARK
Information recorded. Before the next check, make sure the control is in neutral, the emergency stop lanyard is fitted, fuel is available, and the main battery switch is on. Then state what happens when you try to start: does the starter turn the engine, is there only a click, or is there no response?
19/07/2026 à 13:48 | phone
Client
The engine does not try to start at all. The starter only cranks.
19/07/2026 à 13:48 | phone
GENNGARK
Information recorded. Does the engine try to fire, even for a few seconds, or are there no signs of starting at all?
19/07/2026 à 13:48 | phone
Client
The emergency stop lanyard is fitted, there is fuel in the tank, and I cannot hear the fuel pump when I switch on the ignition.
19/07/2026 à 13:48 | phone
GENNGARK
Information recorded. Did the fault appear after work on the batteries, wiring, or equipment, after a discharged battery, or without any noticeable event?
19/07/2026 à 13:48 | phone
Client
The instrument panel works normally and the lights come on. There are no relay clicks and it is completely silent.
19/07/2026 à 13:48 | phone
GENNGARK
Thank you. The information has been registered. Based on the information provided, continuing the processing of your request requires the involvement of a GENNGARK specialist. Would you like a GENNGARK specialist to contact you?
19/07/2026 à 13:48 | phone
Client
No, I have not checked the fuses or relays yet.
19/07/2026 à 13:48 | phone
GENNGARK
Thank you. The information has been registered. Based on the information provided, continuing the processing of your request requires the involvement of a GENNGARK specialist. Would you like a GENNGARK specialist to contact you?
19/07/2026 à 13:48 | phone
Client
No work, maintenance, repairs, updates, or new equipment were carried out before the problem appeared.
19/07/2026 à 13:48 | phone
GENNGARK
Thank you. The information has been registered. Based on the information provided, continuing the processing of your request requires the involvement of a GENNGARK specialist. Would you like a GENNGARK specialist to contact you?
19/07/2026 à 13:48 | phone
Client
I only checked the stop lanyard, fuel level, and listened for the pump. I have done nothing else.
19/07/2026 à 13:48 | phone
GENNGARK
Thank you. The information has been registered. Based on the information provided, continuing the processing of your request requires the involvement of a GENNGARK specialist. Would you like a GENNGARK specialist to contact you?
19/07/2026 à 13:48 | phone
Client
yes
19/07/2026 à 13:48 | phone
GENNGARK
Your agreement to be contacted by a specialist has been recorded. Please provide your phone number.
19/07/2026 à 13:48 | phone

Pièces jointes

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Demandes

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Transfert spécialiste

Rappel : Oui

Visite : Non

• Le client a accepté d’être recontacté par un spécialiste GENNGARK. La recherche technique externe est autorisée pour ce dossier.

Résultat final

Cause confirmée : —

Réparation : —

Résultat : —