CASE-2026-000389

Créé le : 19/07/2026 à 18:02 Dernière activité : 19/07/2026 à 18:02

Ouvert Transfert spécialiste

Statut et étape du dossier ne sont pas alignés. Donnée héritée d’un scénario de test.

Synthèse technique

Vue rapide avant lecture détaillée

Faits client

• Does not start

• yes

Informations complémentaires

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Contrôles déjà effectués

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Interventions récentes

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Recherche technique externe

Non exécutée

Le module de recherche web n’est pas encore connecté à ce dossier. Cette zone est prête à recevoir les résultats.

Faits confirmés

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Hypothèses

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Sources

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Plan de contrôle

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Client

Nom : —

Téléphone : —

Langue : en

Canal : phone

Équipement

Constructeur : Yamaha

Modèle : F90

Type : Outboard engine

N° série : —

Identification : Provisoire / confiance faible

État du dossier

Statut : Ouvert

Étape : Transfert spécialiste

Conversation : Interrupted

Handover : Non demandé

Spécialiste : —

Symptômes

• Does not start

Conversation

Les événements internes de diagnostic sont masqués.

Client

I have a Yamaha F90. The starter cranks the engine, but it does not start.

19/07/2026 à 18:02 | phone

GENNGARK

Information recorded. Before the next check, make sure the control is in neutral, the emergency stop lanyard is fitted, fuel is available, and the main battery switch is on. Then state what happens when you try to start: does the starter turn the engine, is there only a click, or is there no response?

19/07/2026 à 18:02 | phone

Client

The engine does not try to start at all. The starter only cranks.

19/07/2026 à 18:02 | phone

GENNGARK

Information recorded. Does the engine try to fire, even for a few seconds, or are there no signs of starting at all?

19/07/2026 à 18:02 | phone

Client

The emergency stop lanyard is fitted, there is fuel in the tank, and I cannot hear the fuel pump when I switch on the ignition.

19/07/2026 à 18:02 | phone

GENNGARK

Information recorded. Did the fault appear after work on the batteries, wiring, or equipment, after a discharged battery, or without any noticeable event?

19/07/2026 à 18:02 | phone

Client

The instrument panel works normally and the lights come on. There are no relay clicks and it is completely silent.

19/07/2026 à 18:02 | phone

GENNGARK

Would you like a GENNGARK specialist to call you?

19/07/2026 à 18:02 | phone

Client

No, I have not checked the fuses or relays yet.

19/07/2026 à 18:02 | phone

GENNGARK

Information recorded. When you switch on the ignition, does the instrument panel operate normally? Can you hear any relay clicks, or is it completely silent?

19/07/2026 à 18:02 | phone

Client

No work, maintenance, repairs, updates, or new equipment were carried out before the problem appeared.

19/07/2026 à 18:02 | phone

GENNGARK

Would you like a GENNGARK specialist to call you?

19/07/2026 à 18:02 | phone

Client

I only checked the stop lanyard, fuel level, and listened for the pump. I have done nothing else.

19/07/2026 à 18:02 | phone

GENNGARK

Information recorded. Have the engine-management or fuel-pump fuses and relays been checked since the fault appeared? If so, please state exactly what has already been checked.

19/07/2026 à 18:02 | phone

Client

yes

19/07/2026 à 18:02 | phone

GENNGARK

Would you like a GENNGARK specialist to call you?

19/07/2026 à 18:02 | phone

Pièces jointes

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Demandes

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Transfert spécialiste

Rappel : Non

Visite : Non

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Résultat final

Cause confirmée : —

Réparation : —

Résultat : —