CASE-2026-000844
Créé le : 27/07/2026 à 06:40
Dernière activité : 27/07/2026 à 06:40
Ouvert
Transfert spécialiste
Statut et étape du dossier ne sont pas alignés. Donnée héritée d’un scénario de test.
Synthèse technique
Vue rapide avant lecture détailléeFaits client
• Does not start
• yes
Informations complémentaires
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Contrôles déjà effectués
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Interventions récentes
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Recherche technique externe
Non exécutéeLe module de recherche web n’est pas encore connecté à ce dossier. Cette zone est prête à recevoir les résultats.
Faits confirmés
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Hypothèses
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Sources
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Plan de contrôle
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Client
Nom : —
Téléphone : —
Langue : en
Canal : phone
Équipement
Constructeur : Yamaha
Modèle : F90
Type : Outboard engine
N° série : —
Identification : Provisoire / confiance faible
État du dossier
Statut : Ouvert
Étape : Transfert spécialiste
Conversation : Interrupted
Handover : Non demandé
Spécialiste : —
Symptômes
• Does not start
Conversation
Les événements internes de diagnostic sont masqués.
Client
I have a Yamaha F90. The starter cranks the engine, but it does not start.
GENNGARK
If useful, here are a few simple and safe reminders:
- the control is in neutral;
- the emergency stop lanyard is correctly fitted, if applicable;
- sufficient fuel is available and the fuel supply is not shut off;
- the main battery switch is on;
- the battery terminals do not appear loose or heavily corroded;
- accessible fuses appear intact;
- if a fuel-water separator with a transparent bowl is installed, check that no water is visible;
- note any warning light, message, or audible alarm;
- if the engine ran recently, recall whether cooling-water flow appeared normal.
Carry out only safe visual checks with the engine stopped. Do not dismantle equipment, disconnect electrical circuits, or open any hot or pressurized component.
Does the equipment show signs of power: illuminated lights or screen, an audible signal, buzzer, relay click, or no sign of operation at all?
Client
The engine does not try to start at all. The starter only cranks.
GENNGARK
When does the problem occur: at power-up, during startup, while operating, under load, continuously, or intermittently?
Client
The emergency stop lanyard is fitted, there is fuel in the tank, and I cannot hear the fuel pump when I switch on the ignition.
GENNGARK
Have you noticed any other signs: smoke, smell, unusual noise, vibration, loss of power, alarm, error message, or anything else?
Client
yes
GENNGARK
Was any work carried out recently on this equipment, such as a repair, part replacement, maintenance, new installation, or another modification after which the problem may have appeared?
Client
yes
GENNGARK
Thank you. The information has been recorded.
Would you like a GENNGARK specialist to call you?
Pièces jointes
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Demandes
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Transfert spécialiste
Rappel : Non
Visite : Non
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Résultat final
Cause confirmée : —
Réparation : —
Résultat : —