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CASE-2026-000969

Créé le : 03/08/2026 à 06:07 Dernière activité : 03/08/2026 à 06:07
Ouvert Specialist preparation

Synthèse technique

Vue rapide avant lecture détaillée

Faits client

• Does not start

• yes

Informations complémentaires

Contrôles déjà effectués

Interventions récentes

Recherche technique externe

Non exécutée

Le module de recherche web n’est pas encore connecté à ce dossier. Cette zone est prête à recevoir les résultats.

Faits confirmés

Hypothèses

Sources

Plan de contrôle

Client

Nom :

Téléphone :

Langue : en

Canal : phone

Équipement

Constructeur : Yamaha

Modèle : F90

Type : Outboard engine

N° série :

Identification : Provisoire / confiance faible

État du dossier

Statut : Ouvert

Étape : Specialist preparation

Conversation : Interrupted

Handover : Rappel demandé

Spécialiste :

Symptômes

• Does not start

Conversation

Les événements internes de diagnostic sont masqués.
Client
I have a Yamaha F90. The starter cranks the engine, but it does not start.
03/08/2026 à 06:07 | phone
GENNGARK
If useful, here are a few simple and safe reminders: - the control is in neutral; - the emergency stop lanyard is correctly fitted, if applicable; - sufficient fuel is available and the fuel supply is not shut off; - the main battery switch is on; - the battery terminals do not appear loose or heavily corroded; - accessible fuses appear intact; - if a fuel-water separator with a transparent bowl is installed, check that no water is visible; - note any warning light, message, or audible alarm; - if the engine ran recently, recall whether cooling-water flow appeared normal. Carry out only safe visual checks with the engine stopped. Do not dismantle equipment, disconnect electrical circuits, or open any hot or pressurized component. Please describe exactly what is happening with the equipment. Does it not power on at all, fail to start, start and then stop, operate unstably, or operate without fully performing its function?
03/08/2026 à 06:07 | phone
Client
The engine does not try to start at all. The starter only cranks.
03/08/2026 à 06:07 | phone
GENNGARK
When you try to switch on or start the equipment, what do you observe? Are there indicator lights, display messages, audible signals, clicks, unusual noises, smell, smoke, or any other noticeable signs?
03/08/2026 à 06:07 | phone
Client
The emergency stop lanyard is fitted, there is fuel in the tank, and I cannot hear the fuel pump when I switch on the ignition.
03/08/2026 à 06:07 | phone
GENNGARK
When did this problem appear, and what happened immediately before it appeared? For example: maintenance, repair, battery replacement, connection to shore power, a long period of inactivity, water ingress, impact, overheating, or gradual deterioration in operation.
03/08/2026 à 06:07 | phone
Client
yes
03/08/2026 à 06:07 | phone
GENNGARK
Thank you. The information has been recorded. Would you like a technical specialist to call you?
03/08/2026 à 06:07 | phone
Client
yes
03/08/2026 à 06:07 | phone
GENNGARK
Please provide your phone number.
03/08/2026 à 06:07 | phone

Pièces jointes

Demandes

Transfert spécialiste

Rappel : Oui

Visite : Non

• Le client a accepté d’être recontacté par un spécialiste GENNGARK. La recherche technique externe est autorisée pour ce dossier.

Résultat final

Cause confirmée :

Réparation :

Résultat :