CASE-2026-000969
Créé le : 03/08/2026 à 06:07
Dernière activité : 03/08/2026 à 06:07
Ouvert
Specialist preparation
Synthèse technique
Vue rapide avant lecture détailléeFaits client
• Does not start
• yes
Informations complémentaires
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Contrôles déjà effectués
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Interventions récentes
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Recherche technique externe
Non exécutéeLe module de recherche web n’est pas encore connecté à ce dossier. Cette zone est prête à recevoir les résultats.
Faits confirmés
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Hypothèses
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Sources
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Plan de contrôle
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Client
Nom : —
Téléphone : —
Langue : en
Canal : phone
Équipement
Constructeur : Yamaha
Modèle : F90
Type : Outboard engine
N° série : —
Identification : Provisoire / confiance faible
État du dossier
Statut : Ouvert
Étape : Specialist preparation
Conversation : Interrupted
Handover : Rappel demandé
Spécialiste : —
Symptômes
• Does not start
Conversation
Les événements internes de diagnostic sont masqués.
Client
I have a Yamaha F90. The starter cranks the engine, but it does not start.
GENNGARK
If useful, here are a few simple and safe reminders:
- the control is in neutral;
- the emergency stop lanyard is correctly fitted, if applicable;
- sufficient fuel is available and the fuel supply is not shut off;
- the main battery switch is on;
- the battery terminals do not appear loose or heavily corroded;
- accessible fuses appear intact;
- if a fuel-water separator with a transparent bowl is installed, check that no water is visible;
- note any warning light, message, or audible alarm;
- if the engine ran recently, recall whether cooling-water flow appeared normal.
Carry out only safe visual checks with the engine stopped. Do not dismantle equipment, disconnect electrical circuits, or open any hot or pressurized component.
Please describe exactly what is happening with the equipment. Does it not power on at all, fail to start, start and then stop, operate unstably, or operate without fully performing its function?
Client
The engine does not try to start at all. The starter only cranks.
GENNGARK
When you try to switch on or start the equipment, what do you observe? Are there indicator lights, display messages, audible signals, clicks, unusual noises, smell, smoke, or any other noticeable signs?
Client
The emergency stop lanyard is fitted, there is fuel in the tank, and I cannot hear the fuel pump when I switch on the ignition.
GENNGARK
When did this problem appear, and what happened immediately before it appeared? For example: maintenance, repair, battery replacement, connection to shore power, a long period of inactivity, water ingress, impact, overheating, or gradual deterioration in operation.
Client
yes
GENNGARK
Thank you. The information has been recorded.
Would you like a technical specialist to call you?
Client
yes
GENNGARK
Please provide your phone number.
Pièces jointes
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Demandes
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Transfert spécialiste
Rappel : Oui
Visite : Non
• Le client a accepté d’être recontacté par un spécialiste GENNGARK. La recherche technique externe est autorisée pour ce dossier.
Résultat final
Cause confirmée : —
Réparation : —
Résultat : —